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Keeping your data safe.
Moat Mortgages is a trading name of Hazelwood Financial Services, which is authorised and regulated by the Financial Conduct Authority.
Hazelwood Financial Services acts as the data controller for any personal data submitted through this form.
We take the security and protection of your data seriously. Our systems and processes are designed to comply fully with applicable data protection legislation.
For further information, please see our Privacy Policy.
What are my personal data rights?
You have rights under UK data protection law, including the right to access, correct, delete (where applicable), restrict or object to processing, and request a copy of your data in electronic format. To exercise your rights, please contact us: Email: data.protection@moatmortgages.co.uk Phone: 01279 792756 See our full Privacy Notice for more information.
What if I have a complaint?
If you are unhappy with our service or how your data has been handled, please contact us first: Email: complaints@moatmortgages.co.uk Phone: 01279 792756 If you remain dissatisfied, you may contact: • Information Commissioner’s Office (ICO) – for data protection matters • Financial Ombudsman Service (FOS) – for financial services complaints (subject to eligibility) Please see our full Complaints Procedure for details.
How will my data be used?
We use your data to provide mortgage and protection advice, assess applications, meet legal and regulatory obligations, and communicate with you about our services. Full details are available in our Privacy Notice.
Will it be shared by anyone?
We may share your data securely with lenders, insurers, credit reference agencies and trusted service providers where necessary to provide our services. We do not sell your data or share it for third-party marketing.
How long will you keep my data?
We only keep data for as long as necessary. • Enquiry data: typically up to 2 years • Applications and completed business: retained longer in line with regulatory requirements See our Privacy Notice for full retention details.
We love to hear your feedback.
We really appreciate your feedback. It means a lot to us and helps us make our services even better.



